The Inaugural SCL Sir Brian Neill Lecture: Can Online Dispute Resolution Humanize the Justice System?

Online dispute resolution (ODR) often focuses on the application of technology to legal problems. Yet the promise of ODR lies, ironically, in its potential to humanize the justice system by adapting to a diverse and changing population. This presentation examines how the Civil Resolution Tribunal, Canada’s first ODR tribunal, developed a culture and design methodology which leverages online and offline tools to fundamentally re-orient the public justice system to put the public at the centre.

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